1. Delivery
We dispatch from our UK factory. Standard stock items are sent on a tracked courier service, and made-to-order filters ship once production is complete. Delivery timescales and any carriage charges are confirmed at checkout.
We deliver across the UK and to selected EU countries, including Spain and France. For large or palletised orders, or delivery outside our standard areas, please contact our team for a quote. [Lead times, carriage charges and covered regions to be confirmed by Jasun.]
2. Overview
We want you to be happy with your order. This policy explains when and how you can return items to Jasun Envirocare Plc, and how refunds are handled. It forms part of our Terms & conditions.
3. Standard stock items
Unused standard stock items in their original, resaleable condition and packaging may be returned within [number] days of delivery. Please contact us first to arrange the return. Unless the item is faulty or incorrect, you are responsible for the cost of return carriage.
4. Made-to-order & bespoke filters
Because custom-sized and made-to-order filters are produced specifically for you, they are generally non-returnable and non-refundable once manufacturing has begun, except where the item is faulty or not as described. Any such restriction will be made clear at the time of order.
5. Faulty or incorrect items
If an item arrives faulty, damaged, or different from what you ordered, please contact us as soon as possible and within [number] days of delivery. We will arrange a replacement or refund, including any return carriage costs, once we have confirmed the issue.
6. How to start a return
To start a return, contact our team on 01278 452 277 or sales@jfilters.com with your order number and the reason for return. We will confirm the return address and next steps. Please do not send items back before contacting us.
7. Refunds
Once we receive and inspect the returned item, we will process any refund due to your original payment method, normally within [number] working days. Where applicable, a restocking fee may apply to non-faulty returns; this will be confirmed before you return the item.
8. Your statutory rights
Nothing in this policy affects your statutory rights under applicable consumer law, including your rights in respect of faulty or misdescribed goods.
9. Contact us
For any questions about returns, contact us on 01278 452 277 or sales@jfilters.com.