1. Who we are

You can contact us about privacy matters at sales@jfilters.com or by writing to Jasun Envirocare Plc, Riverside House, Parrett Way, Colley Lane Industrial Estate, Bridgwater, Somerset TA5 5LB.

2. Information we collect

We may collect and process the following:

3. How we use your information

We use your personal data to fulfil and deliver your orders, manage your account, provide customer support, meet our legal and accounting obligations, and, where you have agreed, to send you marketing. Our lawful bases include performance of a contract, our legitimate business interests, your consent, and compliance with legal obligations.

4. Marketing communications

We will only send you marketing emails, such as our newsletter, where you have opted in. Marketing consent is off by default. You can unsubscribe at any time using the link in any marketing email or by contacting us.

5. Sharing your information

We share personal data only where necessary, for example with couriers to deliver your order, payment processors to take payment, and IT and service providers who support our business. We require all third parties to protect your data and to use it only for the purposes we specify. We do not sell your personal data.

6. Cookies

We use cookies and similar technologies to operate the website and improve your experience. For details and how to manage your preferences, see our Cookie policy.

7. How long we keep it

We keep personal data only for as long as necessary for the purposes set out in this policy, including to satisfy legal, accounting or reporting requirements. Retention periods vary depending on the type of data and the reason we hold it.

8. Your rights

Subject to applicable law, you have the right to access, correct, erase or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these rights, please contact us using the details below.

9. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. While no online transmission is completely secure, we take reasonable steps to keep your information safe.

10. Contact & complaints

If you have questions about this policy or wish to make a complaint, contact us on 01278 452 277 or sales@jfilters.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.